ASTRA, Our Field Service Management Platform

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Optimizing workforce

Asset Management and planning

Growth and Safety

About Us

Field service is the backbone of many industries, encompassing everything from energy & utility, Manufacturing or Telecom operators. It’s often the only face-to- face interaction a customer has with your company. This direct contact makes it crucial for building trust and loyalty.

What is Field Services Management

Field service management tackles the intricate orchestration of resources needed to deliver on-site services. From equipment installation and maintenance to emergency repairs and asset monitoring, it ensures seamless collaboration between agents, dispatchers, frontline workers, and more.

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Our Services

Modern field service management goes beyond scheduling. It leverages AI, data, and CX to create a connected ecosystem for mobile workers and customers. This translates to faster resolutions, improved communication, and ultimately, happier customers.

POWER OF DATA

Data Centralization

Breaking down departmental silos and fostering real-time collaboration on a single platform, everyone has the information needed to solve problems quickly, and improve customers Experience

Community

Growth

HOLISTIC VISIBILITY

Providing holistic visibility into contracts, ensuring optimal service levels and enabling efficient billing. Frontline workers can leverage this insight to identify opportunities, generating new revenue.

Choosing the Right Solution

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Evaluate Your Tech Stack: Ensure the solution seamlessly integrates with your existing software (avoiding workflow disruption). Assess investment costs and the solution's flexibility to meet your evolving needs.

Equip your field service workers with a mobile-friendly solution compatible with their existing devices. This ensures they have the tools they need for success. For seamless communication and efficient operations, choose a solution that offers real-time information sharing across your entire organization.

Invest in a future-proof solution that scales alongside your business. From a small team to a global presence, the system should seamlessly adapt to your evolving needs. Look for a platform that readily integrates new capabilities, like generative AI, ensuring you stay ahead of the curve.

LEt’s Work Together

Create a cascading effect, boosting employee morale and leading to happier customers.

Dispatchers and Supervisors

Leveraging AI and automation, the system dynamically adjusts schedules, reassigns tasks, and verifies work completion – ensuring balanced and unbiased workloads for all employees and contractors, ultimately boosting back-end team efficiency.

Field Operations and Contractors

Empower your field personnel (including contractors) with a mobile app for real-time communication, personalized work feeds, and seamless onboarding. This fosters engagement, optimizes scheduling, and ensures everyone stays connected.

Customers

Customers gain control and convenience through the company app or social media, while well-informed field technicians provide personalized service. This leads to happier customers, solved issues, and potential revenue growth.